Six years keeping founders and C-level executives on schedule, on budget, and on top of 25+ vendor relationships — across three time zones, without anyone noticing the machinery underneath.
Tech-enabled Executive & Virtual Assistant with 6+ years of direct founder and C-level support, blended with strong client- and vendor-facing communication. I turn founder priorities into completed work — independent task execution, research synthesis, and relationship management — while acting as the primary point of contact for 25+ external vendors and service providers, holding a same-day response standard.
Fluent in modern remote-work and AI tools (Google Workspace, Claude, ChatGPT, ClickUp) to work faster without sacrificing accuracy, discretion, or client experience. Currently building out customer support and help desk credentials to round out a hybrid administrative/support skill set for distributed teams.
Mapped a founder's recurring administrative tasks — scheduling, follow-ups, reporting — and designed an automated workflow using scheduling tools and templated processes, cutting manual coordination time and reducing missed follow-ups.
Researched customer complaint patterns for a service-based business and developed a response protocol that improved resolution time and client retention.